For physicians, good communication involves more than improving the physician-patient relationship .  More and more physicians are seeing job dissatisfaction when working in the medical schools or  clinical practices and this can be attributed to poor communication.  Yet many of the values that we teach to enhance our communication with patients: active listening, empathy, negotiation, respect, etc. are the essentials for communication with peers, our clinical and administrative staff, trainees and the like.

As shown in this MSDN Healthblog post, “Good communication is crucial to physician and patient satisfaction,”  by Bill Crounse, MD Senior Director, Worldwide Health, Microsoft, the author emphasize these same values that physicians feel are essential to workplace satisfaction may help improve office recruitment and retention as well.   We also know on a personal level that “burnout” can be remedied by improving the sense of valuation by others that we as physicians need, and malpractice suits are lower when physicians learn how to better interact with their patients particularly as difficulties arise.

At DrossmanCare we believe that the fundamentals of communication that we teach have profound affects in all relationships as faculty, in the clinic and at work and home.  Please consider our opportunities for you to improve your learning at

Dr. Douglas A. Drossman